RETURNS & REFUNDS

Returns & Refunds

**Any Free Plus Shipping Items on our site do not qualify for refunds, unless received damaged, or broken, and proof with an image is sent to our customer support and verified.**

**Custom Printed Items on our site do not qualify for a refund. However, you are welcome to cancel the order within 24 hours of placing the order by contacting our customer support.**

Note:  Free Offers or Giveaways - All Free Plus Shipping offers must be cancelled within the same day of order & are non-refundable once shipped.

We do offer an exchange policy on SHOES & BOOTS only. All other items fall under the 'Custom Printed No Refund' Policy. 

SHOES/BOOTS

*For our custom printed shoes, in the rare event that the size is incorrect, we are able to offer an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please refer to our Returns Process below for further details on the exchange process

**Please note our 'No Refund Sizing Policy' does not apply to Shoes/Boots.** See Shoes/Boots below for more details. 

* Custom Printed Items: No-Refund Policy:   

Our apparel products are custom printed per individual order. Custom printed items in section (A) below are non-refundable and are not eligible for return or exchange in the rare event that you aren't happy with your item.  We cannot offer a refund or exchange for wrong sizes, wrong color or due to a change of mind. Our items all vary per print, as they are custom & we do not keep them in stock.

(section A) - Custom printed items include: T-shirts, tanks, hoodies, leggings, caps, shoes, kids apparel, large & small leather totes, shoulder bags, saddle bags, linen totes, accessory pouches, phone cases, mugs, mousepads, flags, canvasses, posters, tapestry, pillows, blankets, towels, shower curtains, yoga mats, dog bowls, pet beds, cutting boards

Custom Printed Items: Sizing No-Refund Policy:  

Our products are custom printed/designed so the custom printed products with sizes are non-refundable and are not eligible for return or exchange in the rare event that you ordered the incorrect size or the product does not fit properly or you have changed your mind.  To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.  Each item has a description of the fit on each product page so please ensure you select the correct size and color before check out. 

Mozzie Hoverboard Warranty 

Please register your Warranty with Mozzie here

WHAT DOES THE WARRANTY COVER?

The Mozzie Hoverboard is owned by Cutting Edge Products LLC.

Cutting Edge Products LLC (“CEP”) warrants to the original buyer that the Covered Product will be free of all manufacturing defects in material and workmanship for a period of 90 days from date of purchase of the product (a dated sales receipt is required for proof of purchase).
CEP will repair or replace any unit that is not operating properly and is caused by defective material or workmanship. All repairs must be done by Cutting Edge Products Service Center.
All expenses related to replacing or repairing a defective unit under this warranty shall be assumed by CEP.

WHAT DOES THE WARRANTY NOT COVER?

This warranty does not apply to any product subject to use, misuse (specified in the owner’s manual), accident, neglect, alteration, acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing or unauthorized repair. Further, it does not cover cosmetic problems or defects that result from normal wear and tear under ordinary use, including fading and scratches and do not affect the performance or use of the product and are not covered by the warranty.

LIMITATION OF LIABILITY

In no event shall CEP be liable for any claims that you may have arising out of or in connection with this product. In no event shall CEP be made liable to you or any other party for any direct, indirect, general, special or other damages arising out of the use or ability to use the product. In no event shall CEP’s liability to you exceed the amount you paid for the product. CEP is not liable for property damage, personal injury or death.

 

Customer Shipping Address Responsibility Policy:

We understand that "typos" do happen from time to time (especially if you are shopping with a mobile phone).  In the event that a customer enters the wrong shipping information and a package is returned to us, the customer is responsible for additional shipping charges to have the item/order re-shipped to the new/correct shipping address.  iwanttograduate cannot accept responsibility for wrong shipping information entered during customer checkout.  Please double-check your shipping address before you submit your order.  We want to make sure that you get your package safe and sound to your front door :). 

Damaged / Misprinted items

If there are ever problems due to misprinted or damaged items, we always offer either a full refund or a free reshipment. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please follow the RETURNS PROCESS below.

International Returns / Exchanges

iwanttograduate is not responsible for any return custom charges made. If your return is held up due to unpaid customs charges it is the customer's responsibility to clear these fees. 

Additional non-returnable items:

Gift cards

Some health and personal care items

Free Gifts

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery 

Returns Process (IF applicable)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer before contacting us first by emailing: customerservice@iwanttograduate.com

To complete your return, we require a receipt or proof of purchase.

* Please do not send your purchase back before you have contacted us.

* Please send an email to our support team: customerservice@iwanttograduate.com to request your refund and to request the RMA number for your specific product. Please include your order number and email used in your original purchase.

* Within 48 hours you will receive an RMA number which must be included in the return.

* Ship your product to our Return Center (full details will be provided):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping Returns (IF APPLICABLE)

To return your product, you should first send us an email at customerservice@iwanttograduate.com and we will provide you with instructions on the refund or exchange process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Shipping (outside Estonia)

iwanttograduate is not responsible for any return custom charges made. If your return is held up due to unpaid customs charges it is the customer's responsibility to clear these fees. 

Sale items (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, first send an email to our support team at customerservice@iwanttograduate.com and we will provide you with instructions on the exchange process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email our support team at: customerservice@iwanttograduate.com.